3 – Manage my Event

Managing your event

• Open your event and click the Admin tab.
  • 
  • Note: The Admin tab will be available if you created the event or if you are an event admin on the Glow website.  If the Admin tab is not available, contact a Glow event admin for help.
• Attendee list – Dashboard tab
• Payment Received –
  • Dashboard tab
  • To mark a member as paid, click Edit/Void by their name in the list, then choose Record Payment Received.
  • Unpaid amounts are shown in red.
• Answers to Registration Questions
  • If you asked people to answer questions when registering, you can find the answers to those questions in 2 ways on the Dashboard Tab:
    1. Click on Edit/Void next to a registered member name, then choose Edit Registration.
    2. At the top of the Dashboard, click Export CSV.  This will show you the registration info for all the people signed up for the event.
• Waitlist –  Create
  • If you need a waitlist, create a Ticket type called Waitlist.  
  • Set the price = BLANK (not 0)
• Waitlist – Contacting
  • Open the Event and go to the Dashboard tab,
  • To contact the person, click the person icon next to their name in the list. (You can also Facebook message them if they are part of the Glow Facebook Group.)
• Waitlist – Convert Waitlist ticket to Regular Ticket
  • To convert their Waitlist Tickets to Real Tickets, click on Edit/Void next to their name in the list. Then choose Edit Registration.
  • Change their Waitlist tickets to 0 and enter a quantity in the real event tickets.
  • Check the option for Resend Payment Receipt.
  • Click Update Registration
• Print the attendee list –
  • On the Dashboard tab, click Export CSV.
  • Save the CSV file and open with your spreadsheet app. (Free spreadsheet apps available from Google and WPS.com)
  • Feel free to delete unnecessary columns.
• Bring the attendee list to the event (or send to the person leading the event).
  • If you cannot print, you will need to write it down.
  • You will need a paper copy even if you use your mobile device in case there is a problem accessing the event dashboard online.
• Greet members as they arrive, introduce yourself as the event lead, and check them off your list.